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Messages submitted prior to 6:00 P.M., Eastern time, will be responded to by end of the following business day. Please allow up to two business days for a reply to messages submitted after 6:00 P.M., Eastern time.

Please note that we are unable to act on any email requests for account transactions, such as purchases, redemptions, and account maintenance. We are also unable to provide account-specific information, such as account values, by email for the protection of your privacy. Please access your account through my account login to perform such transactions, contact a customer service representative at 800-225-5291 for assistance or access your account using our 24-hour automated EASI-Line at 800-338-8080.

Contact us by mail

Mutual funds and ETFs

Regular mail

John Hancock Signature Services, Inc.

P.O. Box 55913

Boston, MA 02205-5913


Overnight mail

John Hancock Signature Services, Inc.

30 Dan Road

Canton, MA 02021-2809

College planning

Regular mail
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603

Overnight mail
John Hancock Freedom 529
c/o T. Rowe Price
Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903

Media relations

Journalists can contact Beth McGoldrick, our media relations representative, by email at or by calling, 617-663-4751.

Contact us by phone

  • EASI-Line


    Our automated service for account access 24 hours a day, including transactions, account balances, fund performance, and share prices.


  • Mutual funds and ETFs


    Our mutual fund and ETF customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund number and account number handy.


  • College planning


    Our college planning customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund number and account number handy.


  • TTY hearing/speech impaired


    Services for people who are hearing and/or speech impaired are available Monday through Friday from 9:00 A.M. to 5:30 P.M., Eastern time. Outside those hours, callers are prompted to leave a message, which will be returned as soon as possible.


Large company stocks could fall out of favor. The stock prices of midsize and small companies can change more frequently and dramatically than those of large companies. Foreign investing, especially in emerging markets, has additional risks, such as currency and market volatility and political and social instability. A portfolio concentrated in one sector or that holds a limited number of securities may fluctuate more than a diversified portfolio. Hedging and other strategic transactions may increase volatility and result in losses if not successful. Illiquid securities may be difficult to sell at a price approximating their value. Fixed-income investments are subject to interest-rate and credit risk; their value will normally decline as interest rates rise or if an issuer is unable or unwilling to make principal or interest payments. Mortgage- and asset-backed securities may be sensitive to changes in interest rates and may be subject to early repayment and the market’s perception of issuer creditworthiness. Municipal bond prices can decline due to fiscal mismanagement or tax shortfalls, or if related projects become unprofitable. The interest earned on taxable municipal securities is fully taxable at the federal level and may be taxed at the state level. Liquidity—the extent to which a security may be sold or a derivative position closed without negatively affecting its market value, if at all—may be impaired by reduced trading volume, heightened volatility, rising interest rates, and other market conditions. Fund distributions generally depend on income from underlying investments and may vary or cease altogether in the future. The funds' ESG policy could cause them to perform differently than similar funds that do not have such a policy. Please see the funds' prospectuses for additional risks.


© 1999–2018 John Hancock Funds, LLC and affiliated companies. Member FINRA | SIPC, 601 Congress Street, Boston, MA 02210.


Click here to view a prospectus or summary prospectus. You may also request one from your financial advisor or by calling us at 800-225-5291. The prospectus includes investment objectives, risks, fees, expenses, and other information that you should consider carefully before investing.